Welcome to Care Equipment Rental & Excavation. Below are answers to common questions about reservations, rental periods, deliveries, equipment use, and billing.
Contact our rental team by phone, email, or through the reservation request form. Please provide:
Reservations are subject to equipment availability and are not confirmed until approved by our team.
We recommend reserving equipment at least one week in advance, as availability fills quickly. Early reservations are encouraged, especially for weekends and holidays. Same-day rentals may be available but are not guaranteed. When available, all same-day rentals must be booked before 12:00 PM (noon).
Yes. Contact us as soon as possible if you need to change or cancel a reservation. Cancellation or rescheduling fees may apply if the equipment has already been prepared, dispatched, or delivered.
Unless your rental agreement states otherwise, a daily rental includes up to 12 hours of equipment running time. Additional operating hours may result in extra charges.
Extensions may be approved based on availability. Contact us before your scheduled return or pickup time. Keeping equipment beyond the agreed rental period without approval may result in additional charges.
Weekend and holiday charges depend on your rental agreement, equipment usage, and pickup or delivery schedule. Ask our team for the terms that apply to your reservation.
Yes. Delivery may be available based on the equipment type, location, scheduling, and site accessibility. Delivery and pickup charges may apply.
No, the customer does not need to be present for delivery or pickup. If you would like the equipment placed in a specific location, please notify our reservation team when booking. The requested area must be safe, accessible, and suitable for delivery.
No. Delivery and pickup times are estimated and cannot be guaranteed. Timing may be affected by traffic, weather, equipment availability, jobsite conditions, and previously scheduled deliveries.
We will make every reasonable effort to complete your delivery or pickup within the estimated timeframe. Please plan accordingly and avoid scheduling work that depends on an exact arrival time.
Please make sure:
The customer may be responsible for delays, failed deliveries, or unsafe site conditions.
Only trained, qualified, and authorized individuals may operate the equipment. Customers are responsible for following all manufacturer instructions, safety requirements, and applicable laws.
Fuel terms vary by equipment. Equipment should be returned with the required fuel level stated in the rental agreement. Refueling charges may apply.
Stop using the equipment and contact us immediately. Do not attempt repairs or authorize a third party to repair the equipment without our approval.
Please provide:
Report any accident, damage, theft, or vandalism immediately. The customer may be responsible for loss or damage as provided in the rental agreement.
Not without prior approval. Equipment must remain at the authorized location listed in the rental agreement unless Care Equipment Rental & Excavation approves the change.
We accept payment by debit or credit card.
A security deposit may be required depending on the equipment, rental length, and customer account. Deposit requirements will be explained before the reservation is confirmed.
Additional charges may include:
Yes. Contact Joey Care to discuss your project, location, timeline, access requirements, and the type of work needed.
Our team is happy to help with equipment selection, availability, delivery, rental terms, and excavation estimates.
Phone: 508-744-1335
Email: CareEquipment1@gmail.com
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Business hours are subject to change during holidays.
Service Area: Central MA, Western MA, Northeastern CT
Rental availability, rates, included operating hours, and other terms are governed by the customer’s signed rental agreement.